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Price Match Guarantee

WHAT IS OUR PRICE MATCH GUARANTEE?

You can shop with confidence knowing that we offer competitive prices all year round on your favourite beauty products. You’ll also be pleased to know that we regularly check our prices against the online marketplace to ensure we remain competitive, however if you beat us to the mark by finding a lower price elsewhere then let us know and we’ll price match it (Terms and Conditions apply).

HOW DOES IT WORK?

If you find the same product online with an Australian retailer at a lower publicly available price than on FacialCo.com.au, we will match the lower price (Terms and Conditions apply).

To ensure your Price Match Guarantee claim is eligible for consideration, use the following checklist:

Is the item identical?

Is the retailer an authorised Australian stockist?

Is the product in stock?

If you answered ‘yes’ to all the above questions then you may be eligible. Please call our customer care team on 1300 796 400 to submit your claim.

TERMS AND CONDITIONS

1. What’s the deal?

If you find the exact same item online and in-stock at a lower publicly available price from an authorised Australian stockist than what is offered on FacialCo.com.au, we will either match the price (prior to ordering on FacialCo.com.au) or, if you have already placed your order at FacialCo.com.au (within 24 hours), credit your Facial Co. member account the difference which can then be used towards your next order.

2. What’s the catch?

You must notify us either prior to, or within 24 hours of placing your Facial Co. order to request a price match.

It must be a "Like for Like" comparison, that is, the product must be identical in every aspect and where applicable:

  • The product must be in stock with an authorised Australian stockist.
  • Price must be publicly advertised in Australian dollars and include GST.
  • Product must be in stock at Facial Co.

The Price Match Guarantee does not apply to any product that is:

  • On sale or marked for clearance.
  • Discontinued or an old formula that has been updated.
  • Trade, warehouse or bulk-buy pricing.
  • Part of a liquidation, closing down or flash sale.
  • Sold by an unauthorised stockist, stand-alone online retailer, work from home business or a non-Australian based operation.
  • Sold through an outlet or auction site.
  • Imperfect or second hand.

3. The Fine Print

The Price Match Guarantee is limited to one website comparison per order. We do not price match shipping costs or orders that fall outside of our 24 hour policy. Facial Co. retains the right to accept or deny claims at their discretion. Cannot be used in conjunction with any offer including coupon codes and special discount vouchers. The Price Match Guarantee will not be approved if we deduce the claim has transpired as a result of an error, whether printing, uploading or otherwise, or is made fraudulently or in bad faith. Facial Co. may alter or withdraw the Facial Co. Price Match Guarantee or limit its availability to any person, at any time, without prior notice or liability to you. The eligibility of your claim is subject to the terms in effect at the time of your order.