FAQ

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PRODUCTS

Are the products on Facial Co. genuine?
Do you send out free samples?
I have found the product cheaper elsewhere, do you price match?
What do I do if I have an allergic reaction to a product?

PLACING AN ORDER

Do I need to register to buy at Facial Co.?
Can I purchase items online then pick up from the store?

ORDERS

How do I track my order?
What do I do if I have received my order and an item is damaged or faulty?
Can I change or cancel my order?

DELIVERY

How much does delivery cost?
What do I have to do to get Free Shipping?
Who do you use for Delivery?
When can I expect my order?
What if I am not home when my order is delivered?

INTERNATIONAL SHIPPING

When will my order be dispatched?
What are the estimated delivery times for my order?
What are the import duty taxes and customs restrictions?
What is the international shipping charge?
Can I track my order if it is being shipped internationally?

RETURNS

How do I return an item?

MY ACCOUNT

How do I change my contact details?
What if I forget my password?
Why aren’t I receiving my emails?
Are my credit card and personal details secure?

CONTACTING US

How I can I contact you for assistance or advice?
I can't find what I'm looking for can you help me?
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