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Are the products on Facial Co. genuine?
Do you send out free samples?
I have found the product cheaper elsewhere, do you price match?
What do I do if I have an allergic reaction to a product?


Do I need to register to buy at Facial Co.?
Can I purchase items online then pick up from the store?


How do I track my order?
What do I do if I have received my order and an item is damaged or faulty?
Can I change or cancel my order?


How much does delivery cost?
What do I have to do to get Free Shipping?
Who do you use for Delivery?
When can I expect my order?
What if I am not home when my order is delivered?


When will my order be dispatched?
What are the estimated delivery times for my order?
What are the import duty taxes and customs restrictions?
What is the international shipping charge?
Can I track my order if it is being shipped internationally?


How do I return an item?


How do I change my contact details?
What if I forget my password?
Why aren’t I receiving my emails?
Are my credit card and personal details secure?


How I can I contact you for assistance or advice?
I can't find what I'm looking for can you help me?
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